TERMS & CONDITIONS

SPECIAL RATES

• All hotel rates are our special discount rate for booking made though our websites only NOT direct to the hotel.
• Rates features are including 21% tax and service charges and are quoted in US Dollars.
• Room rates are quoted per room per night.
• Extra bed rate is per bed per person.

CANCELLATION PROCEDURES

• Normal Season
  - One night room charge for any cancellation within 14 days prior to the arrival date.
  - Early check out will be charged one night room value.

• July, August, September
  - One night room charge for any cancellation within 21 days prior to the arrival date.
  - Two nights room charge for any cancellation within 7 days prior to the arrival date.
  - Early check out will be charged two nights room value
   
• 20 December - 10 January and Chinese New Year
  - One night room charge for any cancellation within 45 days prior to the arrival date.
  - Two nights room charge for any cancellation within 30 days prior to the arrival date.
  - Full nights room reserved will be charge for any cancellation within 14 days prior to the arrival date
  - No refund for early check out

• All reservation shall be guaranteed by valid credit; VISA, MASTER or AMEX or DEBIT CARD.
• The credit card will be charge once the booking has been confirmed.
• Hotel voucher will be issued after payment and will be faxed directly to the respective hotel.

PAYMENT PROCEDURES

• All US Dollars charges will be converted into local currency that is IDR or Indonesia Rupiah.
• The exchange rate from USD to IDR will be based on the latest buying USD rates to IDR.
• NO CREDIT FEE will be applied.

REFUND PROCEDURES

• All refund will charged 3% additional fees and will be credited to your credit card.
• Takes up to 7 working days to have your refund credited on your credit card